FAQs apply to Internet services provided by NTech Services.
In the information below the wording, 'we', 'our', or 'us'
refers to 'NTech Services', and 'you', 'your' or 'the customer'
means you the subscriber to our products and services.
'Service', 'services', or 'account' refers to services provided
by us to you.
Why does using NTech Services represent good value for my
NTech Services operate a low overhead business and pass these
savings directly back to your business.
What is the difference between a domain name, web address and an
A domain name is different from a web or email address, although
you may choose to use your domain for either of these purposes.
An example would be domain.co.uk is a 'domain name' whereas
http://www.domain.co.uk is a 'web address' or 'URL' and firstname.lastname@example.org
is an 'email address' operating under the domain domain.co.uk.
What does the three letter acronym URL stand for?
Universal Resource Locator. example:
the URL for the NTech Services home page!
Is there a easy way of making the NTech Website my homepage
and/or adding the site to my favourites?
to bookmark our site for quick access.
How can I best decide what content to put on my my first web
site to gain maximum benefit?
Upon request NTech can provide you with a number of samples when
you place you order and these include both style and content
examples to help you present the right image on the web.
Will people visit my website when it is published?
Yes, and this is fast becoming the most common way to choose a
product or service!
The publicising of your new website can be assisted during the
order process if you request that NTech add the appropriate
"meta tags" to your home page; this website programming will
maximise the visibility of your site to web search engines. In
addition you can assist by adding your web address(s) to your
marketing literature and vehicle livery to ensure your customers
and staff get maximum benefit from this medium.
What is a meta tag?
One or more lines of hidden software code at the beginning of a
web page usually containing web publisher details. These may be
edited to include details of your business activities in order
to assist in the electronic marketing of your web site.
Is it possible to add a company logo to my website?
Yes, if you provide either a jpeg or gif image of your business
logo we can add this to your website. If you only have a paper
publication with your logo, providing that the quality is good,
we can convert it for web publishing.
Having purchased a service can I upgrade my NTech solution to
meet my growing business?
Yes you may upgrade both your service and any custom features
you may have specified as part of your original or new
Why is having a web site on my domain more costly than simply
registering my domain name?
In order to give your business a presence on the world wide web
you must have a registered domain, web hosting facility (server)
and one or more web pages containing your site. NTech integrates
these services as a package to provide you with a fully
operational website with your own web address (URL).
Do I need to change the ISP I use to access the Internet?
No, you can stay with your existing Internet access provider and
we will provide you with the service and information to allow
you to re-brand your public image on the web.
Will I get a new email address and what happens to the old one?
Yes, with the Silver and Gold services you can have a new email
address such as email@example.com. As you will
normally remain with the same ISP all your new domain emails
will be delivered, via our redirection service, to your existing
mail client (ie: Outlook or Outlook Express) and those sent to
your old email address will be delivered as just before. You
will not loose emails sent to your old address!
Can I change the ISP I use for Internet access and what happens
when I do?
Yes, one of the benefits of choosing us is that you can change
ISP at will; however, you will need to bear in mind that your
NTech email redirection will require reconfiguration by us and
emails to your old ISP email address would be lost or need to be
accessed separately. If you choose to change ISP you must notify
us, preferably 14days in advance, and there is a small
administration fee for the service reconfiguration.
What is a DETAGGED domain name?
A 'DETAGGED' domain name is no longer hosted on two valid
Internet domain name servers (DNS). This prevents any services
associated with the domain name, for example e-mail or a web
site from working.
What is the Internet domain name system?
The Domain Name System (DNS) enables users to find their way
around the Internet. Every computer on the Internet has a unique
Internet Protocol (IP) address - just like a telephone number -
which is a rather complicated string of numbers and IP Addresses
are hard to remember. The DNS makes using the Internet easier by
allowing a familiar string of letters (the "domain name") to be
used instead of the arcane IP address. So instead of typing an
IP Address such as 22.214.171.124, you can type
www.internic.net into your
browser address bar..
What does it mean to "register" a domain name?
When you register a domain name, you are inserting an entry into
a directory of all the domain names and their corresponding
computers on the Internet.
Will my name and contact information be publicly available?
Information about who is responsible for domain names is
publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection,
trademark, and other laws. The registrar will make this
information available to the public on a "Whois" site. It is
however possible to register a domain in the name of a third
party, as long as they agree to accept responsibility -- ask
your registrar for further details.
How long does a registration last? Can it be renewed?
Each registrar has the flexibility to offer initial and renewal
registrations in one-year increments, with a total registration
period limit of ten years.
How much does a domain-name registration name cost?
Each registrar sets the price it charges for registering names,
and prices vary significantly among different registrars. In
addition, some registrars offer discounted or free registration
services in connection with other offerings, such as web
hosting. To see what offering best meets your needs, you should
go to the web sites of several of the registrars listed in the
Registrar Directory on the InterNIC web site.
Can I change registrars after registering a domain name?
Yes, you may change the registrar sponsoring your domain name
(60 days after initial registration.) For details on the
transfer process, contact the registrar you would like to assume
sponsorship of the registration.
I have seen advertisements for domain-name registration by
companies not in the accredited registrar directory. Are these
Only registrars accredited by the Internet Corporation for
Assigned Names and Numbers (ICANN) are authorized to register
.biz, .com, .info, .name, .net and .org names. Some of these
accredited registrars offer their services through resellers,
which may provide assistance in completing the registration
process. Your registration contract, however, will be with the
accredited registrar and that registrar will maintain your
What is ICANN?
ICANN is the new non-profit corporation that is assuming
responsibility from the U.S. Government for coordinating certain
Internet technical functions, including the management of
Internet domain name system. More information about ICANN can be
found at http://www.icann.org.
Someone else has registered my company's name as a domain name.
What is the process for resolving my complaint?
All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over entitlement
to a domain-name registration are ordinarily resolved by court
litigation between the parties claiming rights to the
registration. Once the court rules who is entitled to the
registration, the registrar will implement that ruling. In
disputes arising from registrations allegedly made abusively
(such as "cybersquatting" and cyberpiracy"), the uniform policy
provides an expedited administrative procedure to allow the
dispute to be resolved without the cost and delays often
encountered in court litigation. In these cases, you can invoke
the administrative procedure by filing a complaint with one of
the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see
http://www.icann.org/udrp/udrp.htm, and the FAQs at
If I have customer service questions or problems related to my
domain name registration, who should I contact?
You should contact the registrar that registered your domain
What are the rules for registration of .biz, .com, .info, .name,
.net and .org names?
The .com, .info, .name, .net, and .org TLDs are open and
unrestricted. Traditionally, however, names in .net have been
used by organizations involved in Internet infrastructure
activities and .org is frequently used by noncommercial
organizations. .biz is reserved for use by businesses. For more
information on .biz restrictions, please contact your registrar
or visit the .biz registry operator at <www.nic.biz>. .name is
dedicated exclusively to individuals' personal names.
Are .biz, .com, .name, .net, .info and .org domain names
available for registration on a global basis?
Yes, these domains are available for registration by Internet
users across the globe; also, ICANN-accredited registrars are
located in countries around the world. To view a list of domain
name registrars sorted by country, click here.
I've seen domain names ending with two-letter combinations, like
.uk. What are the rules for registering in these domains?
Two letter domains, such as .uk, .de and .jp (for example), are
called country code top level domains (ccTLDs) and correspond to
a country, territory, or other geographic location. The rules
and policies for registering domain names in the ccTLDs vary
significantly and some are reserved for use by citizens of the
corresponding country. You should check with the registrar
offering ccTLD registration services regarding the specific
terms and conditions for registration.
Some ICANN-accredited registrars provide registration services
in the ccTLDs in addition to registering names in .biz, .com,
.info, .name, .net and .org, however, ICANN does not
specifically accredit registrars to provide ccTLD registration
For more information regarding registering names in ccTLDs,
including a complete database of designated ccTLDs and managers,
please refer to <http://www.iana.org/cctld/cctld.htm>.